tc44 Privacy Policy

What This Policy Covers at a Glance

At tc44 we take your privacy seriously. This page summarises the key principles behind our Privacy Policy so you can understand your rights clearly before reading the full details below.

1. Introduction

Welcome to tc44, Bangladesh's trusted online gaming platform. This Privacy Policy explains how tc44 collects, uses, stores, and protects your personal information when you access or use our website, mobile platform, and related services. By creating an account or continuing to use tc44, you acknowledge that you have read and understood this policy.

tc44 is committed to responsible data handling. We respect the privacy of every player, whether they are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other part of Bangladesh. This policy applies to all users of the tc44 platform, including registered players, guests browsing the site, and users of our mobile app.

2. Information We Collect

tc44 collects several categories of personal data in order to operate our platform, process transactions, and comply with applicable legal and responsible gaming obligations. The categories and specific data points are described below.

Account Registration Data

• Full name and date of birth (required for age verification — players must be 21 or older)
• Username and password (stored in encrypted form)
• Mobile phone number for account verification and transaction notifications
• Email address for communications, password resets, and account security alerts

Identity Verification Data (KYC)

• Government-issued ID document (National ID card, passport, or driving licence)
• Proof of address documents where required for transaction compliance
• Selfie or photograph for identity matching during enhanced verification processes

Technical and Usage Data

• IP address, device type, operating system, browser type, and mobile carrier information
• Session logs including pages visited, games played, time spent, and bet history
• Cookies and similar tracking technologies as described in our Cookies section below

3. How We Use Your Information

tc44 uses your personal data only for legitimate purposes directly related to operating our platform, fulfilling legal obligations, and improving your experience. Specifically, we use your data to:

• Create and manage your player account, including identity and age verification (21+ only)
• Process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment methods
• Deliver customer support, respond to queries, and resolve disputes in a fair and timely manner
• Send important account notifications, security alerts, and transactional communications
• Monitor and enforce our Responsible Gaming commitments, including self-exclusion and deposit limits
• Detect, investigate, and prevent fraudulent activity, money laundering, and unauthorised access

tc44 does not use your personal data for automated profiling that produces significant legal effects without human oversight. We do not use your data for any purpose incompatible with the purposes listed above without first obtaining your explicit consent.

4. Sharing Your Information

tc44 does not sell, rent, or trade your personal information to any third party. We share your data only in the limited circumstances described below, and always with appropriate safeguards in place.

Service Providers

We engage trusted third-party service providers — such as payment processors, identity verification partners, and hosting infrastructure providers — who access your data solely to perform services on our behalf and are contractually bound to protect your information to the same standard as tc44.

Legal and Regulatory Obligations

tc44 may disclose your personal information to competent authorities or law enforcement bodies when required by law, court order, or regulatory directive. We will notify you of such disclosure wherever legally permitted to do so.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred as part of that transaction. We will notify affected users through the platform or via email before any such transfer takes place.

5. Payment Data and Financial Information

tc44 supports deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you make a transaction, your financial information is processed by certified payment partners. tc44 does not store full payment credentials (such as full card numbers or full mobile money PINs) on our servers.

We retain only the minimum financial transaction records necessary for:

• Account balance reconciliation and withdrawal processing
• Anti-money laundering (AML) compliance and fraud prevention
• Resolution of player disputes related to deposits or withdrawals

All financial transactions on tc44 are encrypted using SSL technology. We strongly advise players never to share their bKash PIN, Nagad PIN, or banking passwords with anyone — including tc44 staff. Legitimate tc44 representatives will never ask for your full payment credentials.

6. Cookies and Tracking Technologies

tc44 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session preferences, and to help us understand how users interact with different parts of the site.

Essential Cookies

These cookies are required for the website to function. They enable core features such as login session management, shopping cart functionality, and security token verification. You cannot opt out of essential cookies without affecting site functionality.

Analytics Cookies

We use analytics cookies to understand how visitors interact with tc44 — for example, which game categories are most popular, how long sessions last, and which pages generate the most engagement. This data is aggregated and does not identify you personally. You may disable analytics cookies through your browser settings.

Preference Cookies

Preference cookies remember your settings and choices — such as your selected language — to provide a more personalised experience on return visits. You may clear these cookies at any time through your browser's privacy settings.

7. Data Retention

tc44 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. As a general rule, active account data is held for the duration of your account. Following account closure, we retain certain data for up to 5 years to comply with anti-money laundering regulations, tax record requirements, and dispute resolution obligations.

When your data is no longer required, we securely delete or anonymise it. You may request early deletion of your personal data by contacting our support team, subject to our legal retention obligations. We will respond to deletion requests within 30 days of receipt.

8. Your Rights

As a tc44 user, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with your registered account email and a clear description of your request.

• Right of Access — request a copy of the personal data tc44 holds about you
• Right of Rectification — ask us to correct inaccurate or incomplete data
• Right to Erasure — request deletion of your personal data where it is no longer necessary for the original purpose
• Right to Object — object to the processing of your data for direct marketing or analytics purposes
• Right to Data Portability — request a structured, machine-readable copy of data you have provided to tc44

tc44 will respond to all verified data rights requests within 30 calendar days. In complex cases, we may extend this period by a further 30 days, and we will notify you accordingly. We may need to verify your identity before fulfilling your request to protect against unauthorised access.

9. Security of Your Data

tc44 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and two-factor authentication options for player accounts.

Despite our best efforts, no online platform can guarantee absolute security. We advise all players to use a strong, unique password for their tc44 account, enable two-factor authentication where available, and never share their login credentials with anyone. If you suspect unauthorised access to your account, contact our support team immediately at [email protected].

10. Third-Party Links

The tc44 platform may occasionally reference or display content from third-party partners such as game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt) or payment partners (bKash, Nagad, Rocket). tc44 is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party service you interact with independently of tc44.

11. Changes to This Privacy Policy

tc44 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable law, or platform features. When we make material changes to this policy, we will notify registered users by posting a prominent notice on the tc44 homepage and, where appropriate, sending an email notification to registered users at least 14 days before the change takes effect.

The date at the top of this Privacy Policy indicates when it was last revised. Your continued use of tc44 after the effective date of any change constitutes your acceptance of the updated policy. If you do not agree to the updated terms, you should discontinue use of the platform and contact us to close your account.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tc44 handles your personal data, our dedicated privacy team is here to help. We aim to resolve all privacy inquiries promptly, transparently, and in accordance with applicable data protection standards.

You may contact us by email at the address below. Please include your registered email address and a clear description of your query so we can assist you efficiently. All correspondence is treated confidentially.

Our support team is available 7 days a week and endeavours to respond to all privacy-related inquiries within 2 business days. For urgent account security matters, we aim to respond within 24 hours.